How a Pandemic is Accelerating Technology Breakthroughs

 

The Silver Lining

The coronavirus pandemic may still be plowing its way through the country, leading to business closures, shut downs and social distance rules, but it's also been the harbinger of technological breakthroughs as people shift the way they function. From AI to remote work tools to workforce shifts, this pandemic is breaking through technology barriers at a break-neck speed. That old proverb has never been truer: "Necessity is the mother of invention." Translation: the driving force for most new inventions is need.   In a time when people were forced into a new normal in a matter of days or weeks, the demand for change brought about some pretty cool breakthroughs in technology. As businesses shuttered and sent their employees home, a new way of thinking was needed -- FAST. Born from this pandemic came an innovation spurred on by tragedy. The technology race has always been there, but its progress has been somewhat slow, until now. Indeed, this accelerated change has restructured workplaces, redefined roles, and instituted rapid learning, all while organizations were being challenged -- and still are -- to embrace a new way of thinking. The rush to virtualize business operations continues as social distance directives have taken the top spot on the best practice list.

 

Coronavirus as an Accelerant

Who would have predicted that COVID-19 would be the catalyst for such business transformation just a few months ago? As companies are forced to adapt to the future of work at an accelerated pace, they're increasingly embracing culture and purpose as they pivot team operations to enable remote working on a grand scale, says Forbes. Fueled by coronavirus, technologies are making breakthroughs at a rapid pace, in a variety of ways -- not just in the virtual conference room.

Online Meetings: As employees vacated their corporate campuses and set up shop at home, they turned to online meeting platforms such as Zoom, Slack, Skype and Google Hangouts to meet up, collaborate, and get work done. After all, the show must go on. 

Virtual events: It's not just business meetings that are taking place virtually, it's events, too -- coordinators of which have never faced such a big challenge before. But they're bringing it all together and it's working. For instance, Mobile World Congress held a one-day digital event, Google Cloud Next became Google Cloud Next '20: Digital Connect, Facebook F8 is all-online, Starbucks is even holding its shareholder meeting completely online for the first time ever, and colleges the country over are holding virtual orientation sessions for incoming freshmen.

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First Step to Success: Build the Right Team

 

Success doesn't come about overnight or all at once. Like a home, it needs a foundation, brick by brick, to form a stable structure that can support the weight of a business over time. The first building block to success, then, is building the right team. To draw another analogy, just like in sports, recruiting the top people to join your team is of paramount importance. You need a wide range of talents to make up a well-rounded team. You may be looking for attributes like: plays well with others, shares ideas openly in group settings, values transparency and aligns around a shared vision, individuals who bring you opportunities for growth, and down to earth teammates who celebrate victories together in an atmosphere of positivity.

Taking a Look at Yourself

Looking for these qualities and more when considering building your dream team is priority #1. However, before you even think about the types of people you want to work for you, the first step should be to look inward and ask yourself "am I the type of boss people want to work for?". Do you treat people fairly? Do you give your team the tools they need to be empowered and get the job done from within or do you control every aspect of the project? Are you transparent in your expectations? Do you foster a culture that is supportive and positive, or one of competition and rivalry? Do you have your team's best interests at heart? What do you think people say about you when you're not around?

The foundation of exceptional leadership lies in putting the needs of others first, says the Jack Welch Management Institute. You have to fight for the resources your team needs to do its job effectively and efficiently, lobbying for the raises and bonuses that your employees deserve. We're not saying this has to be a culture of "everybody gets a trophy." Rather, what we mean is, those who truly deliver on stellar performance will get rewarded for their efforts. Transparency in the workplace ensures that each teammate knows where he or she stands.

Upgrade Your Team

True leaders relentless upgrade their team, utilizing every encounter as a unique opportunity to coach, evaluate and build up self-confidence, according to Inc. Just like in sports, the team with the best players wins. Their leaders must put the time and energy into what famed business exec Jack Welch calls "people development" -- something that should be honed daily and integrated into all aspects of your interactions. You as the leader have to recognize and acknowledge your team's hard work if you want to encourage peak performance and instill confidence in the very core of your team.

Live and Breathe the Vision

As the owner or manager, you know what the vision of your company is. You invented it, you grew it, you live for it. That's not enough. You also have to make sure the people who work for you not only know that vision as well but live and breathe it every day. Not everyone will buy into this. It takes a special breed of person to truly embrace the goals you've set for yourself and help you realize them. Effective leaders, then, will cast the vision of the future and fuel that passion in the people who work for them. You should constantly be talking about that vision, reinforcing it with rewards in order to light a fire that will help them accomplish even the most difficult of assignments.

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Why Face-to-Face Interaction and Communication are so Important

 

A colleague of mine recently shared an experience she had at her doctor's office. When she walked up to the window to check in, the young receptionist motioned with her finger pointing to the iPad on the counter and said, "please check in here," without taking her eyes off her cell phone. My colleague began asking her a couple of questions about the check-in process and the young gal remained fixated on her cell phone without once making eye contact during the verbal exchange.

Today's generation is socially challenged with the constant distraction of electronic devices and social media dominating our everyday lives. Does the convenience and pervasiveness of technology excuse poor basic human behavior? Certainly not. So how can we be more thoughtful and courteous to those around us?

Critical Social Skills Component

Face-to-face communication is an integral piece of the social skills puzzle. It's time to get back to basics with clear and precise communication -- something that has been lost little by little as technology such as smart phones, texting and email have permeated today's society. There's a lot you can glean from looking someone in the eyes, and a lot that can be missed if you don't. There's a personal connection there that you just can't get over the phone, via text or even FaceTime. It's so personal, in fact, that many of today's young people shy away from such an intimate display of human interaction.

Your clothing, hair accessories, posture and gestures can all convey a deep meaning, but it's your eyes that send messages as well, and failure to maintain solid eye contact with an associate, client or boss can prevent you from building critical business relationships, says Inc. Eye contact cues are subtle, to be sure, but they can make all the difference when trying to read the other party's emotions, from approval to disdain to any other emotion on the spectrum that can't be determined from an email.

A business venture or collaboration, such as negotiating a merger or even asking your boss for a raise, can balance precariously on how you handle a face-to-face conversation. You wouldn't ask for that raise with your face in your phone, and you certainly wouldn't negotiate a big business deal or merger over email. That's why the personal connection is crucial for conducting insightful discussions of mutual interest -- something that was just par for the course before the telephone was even invented, points out ToughNickel. The art of conversation has largely been lost, dragging down our social skills in the process.

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Investing in The Next Generation of Leaders: The Importance of Mentorship

 

Investing in Mentorship

Not everyone can -- or should -- jump into their career headlong without a plan of where they're going. This is particularly true in today's competitive workplace climate. Mentorships can bridge that gap between emerging into a new career and becoming a successful leader in that field. In fact, research shows that quality mentoring relationships have powerful positive effects within personal, academic, and professional situations, ultimately connecting them to personal growth and development, as well as social and economic opportunities, according to the National Mentoring Partnership.

Investing in the next generation of leaders depends exponentially on the guidance of a mentor. All the book smarts straight out of college can't prepare graduates with the nitty gritty, on-your-feet-all-day, in-the-trenches work that makes up a CIO's day. As a critical thinking, people-centric, quick learning, impeccably organized and determined professional, you know yourself just how many years it took you to get where you are now. Couldn't you have used a mentor yourself? Someone to guide you, cut through the clutter, and offer insight that no college lecture hall can really provide?

The workforce is expanding in droves. More than one in three American workers today are Millennials, recently surpassing Generation X to become the largest share of the American workforce, says the Pew Research Center. Many of them are getting jobs in leadership positions, or at least poised to inherit them in the near future, leaving a real need for practical experience that can only be gleaned by forming a bond with a seasoned professional.

Defining a Mentorship

In a nutshell, a mentor is a more experienced, usually older, professional in a given field who offers younger, less experienced employees career guidance, advice and assistance from a real world point of view. Taking part in a mentorship not only enhances your professional capabilities, you get access to a wealth of knowledge and experience, and -- if you're lucky -- end up with a lifelong friend and potential future business partner, points out Forbes.

It doesn't have to be the standard model either. A mentorship could involve a younger person guiding an older person who decided to make a career change late in life. Whatever the mentor-mentee relationship looks like, at its heart, it's based on one person who's “been there, done that” showing a fresh-faced up-and-comer what the real deal is.

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Playing For Keeps: Building a Winning Culture

 

What does it mean to be "winning"? Does it mean you're successful every step of the way? Does it mean you make the most money over your competitors? Not really, at least not necessarily. Fostering workplace culture that is considered "winning" goes much further than your bottom line. It has more to do with developing and nurturing an environment that is conducive to forward-thinking, a successful mindset and a deep-down belief that you're all in this together. If you can bring people who work for you together rather than segment them, you're taking a solid first step.

Think about Google, JetBlue, Facebook, Apple, Disney...these are all companies that are well known for their coveted corporate cultures. Sure, they're wildly successful, but there's a really good reason, and that reason has everything to do with employees and customers that truly love those companies. Eighty-one percent of business leaders say a company lacking a high-performance culture is doomed to mediocrity, with fewer than 10 percent of businesses succeeding in building an empire, according to Entrepreneur.

Importance of Culture

So, why is culture so important? It will set the stage for everything you do from here on out. If you're a startup, you may feel a bit intimidated and even terrified of this statement. But it's true: from your hires to the way you run your daily operations, you have opportunity upon opportunity to set yourself apart from all the rest. How you treat your customers, for example, is a big chunk of that. Another big chunk? Your leadership. Leadership is about what you do rather than what you say, with a healthy company culture emerging as a direct result of a leader who understands how important company culture is to the sustained growth of the organization, points out Forbes. So, whether you run a startup out of your garage or you're the CIO of a big technology company, get back to your roots and build a positive workplace culture right in. You can't survive and thrive without it.

Tips to Fostering the Culture You Want

It doesn't happen overnight, but there are ways you can integrate a positive workplace culture from the get-go. Here are some tips:

Learn from mistakes: Not just yours, but other organizations around you. Take those lessons, internalize them, learn from them, and know what it takes to cultivate success.

Align your culture with your core values: Who are you? What is your business all about? Whether philanthropic in nature or customer-focused, infuse your passion into the workplace to encourage creativity, collaboration, work hard/play hard mindset: whatever it is that drives you forward every day, foster that passion in everyone who works for you. Your brand will follow you everywhere. Make sure it aligns with your core values.

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One Key to Your Success: Build Team Camaraderie

 

Building Foundational Relationships

Having a cohesive unit in the workplace ensures team camaraderie and, ultimately, success on any project you may take on. "It takes a village" isn't just a saying that applies to raising children. It also applies in the workplace, on every level of management. As the CIO, it's your job to build, encourage and foster that camaraderie so that it infiltrates every sector of your team. That's how goals are met, marathons won, and deals made. It's about more than the end game, though. It's more important to have a cohesive team working in unison like a well-oiled machine through every stage in the process. When a team is disjointed, any bump in the road could derail the train. When acting in unison, a team can weather any storm.

According to LinkedIn, employees who work in an environment marked by friendship and laughter will be more creative and less stressed, which equals higher productivity and increased innovation. In addition to that, collaboration in pursuit of a common goal bridges gaps and makes people feel more connected to one another.

How can you go about building team camaraderie?

Address conflict head on: Most people think that if they can just avoid conflict and keep the peace with other members of the group, they can avoid those uncomfortable disagreements that can damage a team. However, just the opposite is true. Conflict that's not resolved properly will fester over time, causing far more damage to the team than if it were discussed head on earlier.

Respect the differences of your team: Everyone brings something unique to the team dynamic. Not everyone will be good at leading a meeting, and not everyone will be good at strategizing. The important thing is that every team member brings his own strengths to the table. As the CIO, it's important for you to recognize the value each person walks into that conference room with. When you value a team member for his strengths rather than weaknesses, this bolsters the strengths of everyone else in the room.

Let each team member own their portion of the project: Every project, group and team needs a leader, that's a fact. However, when that leader tries to own every aspect of the goal and has trouble trusting others or delegating tasks, the rest of the team feels under-valued, under-appreciated, and under-utilized. Delegating properly means you are giving a piece of the project away to each team member, entrusting them to follow through and own that portion of the responsibility. Your team members will then feel like they're integral to the outcome, rather than just a cog in the machine.

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Why Artificial Intelligence is Important in Healthcare

 

We know that Artificial Intelligence (AI) is a hot topic right now, yet on the flip side there has been criticism around its hype, especially at HIMSS17 this year. However, we need to continue to invest into AI Research and Development so we can maximize the benefits, such as lower healthcare costs, improved provider efficiency, more accurate billing, and safer patient care.

Will Robots Replace Us?

It's unlikely that robots and computers will totally take the place of doctors and nurses, but AI can't be ignored in its efforts to revolutionize the healthcare industry. Not only does it predict outcomes and improve diagnostics, it changes the way healthcare providers think about how they provide care, says Forbes. The future possibilities are endless: industry analysts say that 30 percent of providers will use cognitive analytics with patient data by 2018.

Access to big data is essential. Think about how we grew up with the Dewey Decimal system. A trip to the library could take hours as we pored through the stacks trying to find what we wanted. Today, our kids are astonished that we didn't have Google at our fingertips to learn anything we wanted to know. With the advent of AI quickly taking over the horizon, our kids' kids will be the ones shocked that all their parents had to learn information was a simple computer and search engine. Just like that, the future takes hold even when we can't comprehend the next step.

The Reach of AI

There are many ways artificial intelligence is predicted to impact the field of healthcare. Personalized medicine is one major benefit. AI is part of a far-reaching, continually growing, adaptive connected digital infrastructure. However, access is limited because there is just so much information out there. With the help of AI, it will become easier than ever to process, analyze and bring up research, publications, studies and more than can put accurate, timely information into the hands of the user. Healthcare providers now have the ability to use this information as a tool to compare, compile and analyze patient files in order to come up with an accurate diagnosis.

In addition to quick access, precision is a critical piece of the puzzle as well. Because AI has the ability to tap into huge databases that contain information on anything from symptoms and analysis results to family history and similar diagnoses of other patients around the world. The evolution of pathology and possible treatments has suddenly been made precise. While AI can't prevent all errors -- at least not yet anyway -- it can drastically reduce them. This in turn will reduce operating room mix-ups, mis-diagnoses, and more.

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Ensuring Success in Your Self-Service Strategy

 

True Self-Service

It's ironic that the more ways to contact a company these days, from social media and phone to email and web, the less people actually want to interact. Most consumers actually prefer relying on a company's website to get the information they need. According to Forrester, 72% of online consumers would rather use a company's web site to get answers to their questions rather than contact companies via telephone or email, and about half this number strongly prefers self-reliance. Knowing that more research supports the fact that people would rather help themselves than call a company for support means you have to deliver top-notch self-service in order to ensure success of your business.

What does this entail? Essentially, you have to put all your information where your consumers can easily view and access it. Sounds easy, right? Well, it's a little more complicated than that.

Steps to Fostering Self-Reliance

First off, you have to gather all your information into one place. This could be anything from an FAQ page to a knowledge base to a support center offering interactive and multi-media resources. The one you choose will depend, of course, on your existing knowledge base, your own staffing resources, your budget and your web presence. That's actually the easy part. The difficult part comes when you realize you have to make that information center user-friendly. That starts with a clear plan of attack.

Here are some tips to getting there.

  • Step into your customers' shoes. Think about their pain points, what challenges they face, what they struggle with, and what they think about your product or service. Then, you can start to utilize that information to formulate a structure to your content and prioritize each piece.

  • Make it consistent. Consistency across content types is important because it gives your customers a clear way to navigate the knowledge base and find out what they need to know -- fast. You risk losing potential clients if you make them search for information for precious minutes on end.

  • Include a search tool. Make it big and make it prominent, preferably on the home page of your knowledge base, so that your customers don't have to waste time sifting through information.

  • Use tools like Google Analytics to gather data that illustrates what your customers want. This way, you can gain invaluable insight into the needs of consumers and build a collection of articles and other resources that meet those needs. With the right tools, it's easy to track things like unique visitors, session length, number of visits, number of page views, etc. and use the results to your advantage.

It's important to recognize that there is a time and place for interaction on the phone. Sometimes there are issues that consumers simply can't resolve on their own. Perhaps they have a complicated question about a service, product or experience, or maybe they need to be reassured that an item will be shipped because they're facing a crazy tight deadline. Whatever the case, increasing your self-service resources for your consumers doesn't mean replacing telephone and other types of customer service. Entrepreneur points out that customers want to be able to quickly and easily connect with a human being to bring a fast resolution to their problem if need be. This is why you should always have a "guardian of the transaction" watching over the encounter in order to provide additional customer service to round out the experience.

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How Leaders Maintain Confidence During Uncertainty

 

Agility...patience...poise...unwavering strength...these are all qualities displayed by true leaders in times of uncertainty. There are many things that can contribute to uncertainty, from increased marketplace demands to competitive factors. Leaders must display confidence to minimize the impact of uncertainty; indeed, how leaders respond to growing pressures directly speaks to their leadership preparedness, maturity and acumen, according to Forbes.

Mental and Physical Composure

This composure can be seen not just in what leaders say but how they carry themselves. From attitude to body language, leadership in its most basic form is all about making colleagues feel safe and secure and not just about helping them increase their performance and effectiveness. Employees are sick of running on empty, trying to get ahead just to survive the jungle that is the workplace. They want to know they have a place in that workplace with a leader who will ensure their job security in tumultuous times. No one can do their best job during the day when they're constantly looking over their shoulders and fearing for their jobs.


Avoiding Crisis Mode

Too many CIOs and other leaders are thrown for a loop when difficult situations are presented to them. While they may have all the credentials and experience in the world, some simply can't handle the pressure of maintaining composure during times of crisis and change. This leads to ineffective leadership because those individuals can't adapt to the unexpected. A true leader can stand above the chaos, see it as a chance for opportunity, maintain composure, and overcome that adversity. They can see beyond the present, institute change, and see it through to the other side. Instead of panic, there is calm.

This doesn't mean the leader is a push-over. This doesn't mean he or she is lacking in temerity, steadfastness and grit. It means the leader pushes through the noise, sees it for what it is, and institutes a clear objective without backing down. There's no doubt that uncertain times can test the mettle of even the strongest of companies. This is precisely when solid leaders must act in a decisive manner, setting an example that all can follow with confidence. 

Tips for the Confident Leader

1. Keep emotions at bay: Wearing your heart on your sleeve may be good in love and romance, but it has no place at work in positions of leadership. Good leaders don't let their emotions get the best of them; they don't yell, panic, stress out, or cast blame. They keep their feelings in check, push through and channel that passion into a positive outlet of energy: solving the problem at hand quickly and efficiently. Expending all that emotional energy wastes opportunity and only tires you out for the real task.

2. Don't get defensive: It's natural for people to take things personally in the work place when things don't go their way, assuming the unfair reality of office politics is the culprit. But while office politics does exist, the true leader doesn't take a defensive stance; rather he takes a proactive stance. It's a simple reality that business decisions won't always go your way. That's part of living in a society. How you maintain composure and move on during those times of seeming unfairness will make all the difference. We all know people in our professional and personal lives who figuratively stomp their feet and say "that's not fair!" every time they don't get their way. Strong leaders don't waste time on taking things personally.

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Finding True Digital Transformation

 

Digital transformation in the business world refers to the efforts of companies to keep up with changing environments spurred on by customer demand and technology. Because digital tools and technology are constantly evolving and affecting how people interact with one another, this in turn changes the way in which we conduct business. How you transform your core business processes using digital technology will determine how you can achieve competitive advantage and gain differentiation in your market segment, says Techopedia. It's essentially the third component of how businesses embrace digital technology, following digital competence and digital usage. With an ability to bring on new elements of innovation and creativity, digital transformation goes beyond enhancing and supporting traditional strategies.

What Spurs Change?

On the quest to find true digital transformation, one must understand the drivers that affect this change, namely profitability, customer satisfaction, and increased speed-to-market. There's a general understand that CIOs should be the driving forces implementing this transformation for their businesses, but is this really happening? In reality, it doesn't seem to be that cut and dried. In fact, digital transformation has many motivations and is the responsibility of many people, from top executives to lower-level employees, says CMS Wire.

According to research presented by MediaPost, poor customer experiences caused an estimated $83 billion loss by U.S. companies every year due to defections and abandoned shopping carts. With so many options these days offered by cloud, mobile, Internet of Things, and others, it's easy to lose sight of quality of the data in favor or hyper personalization.

So the question remains: how can companies find true digital transformation with leadership from their CIOs?

Insights

Companies that can harness the power of true digital transformation will enjoy the fruits of their labor by being at the top of the heap in terms of competitive advantage and differentiation. That's what we're all striving for anyway, right? Here are some suggestions:

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Wearables and Your Health: Where Do They Intersect?

 

Both sides of the health technology debate

Last week, we talked about what to watch for in the way of wearable technology this year. Now we'll discuss how this innovative form of technology can be used to promote a healthier population. We all know that health insurance payers give out incentives to providers for healthy patients; to obtain these incentives, healthcare providers must gather more data, communicate more effectively with their patients, and get them engaged in managing their own health. Why not use technology to automatically gather this data and send it back to the patient's medical record? This method ensures accuracy, efficiency, timeliness, and accountability -- things that can be sorely lacking in today's healthcare management system.

The use of wearables, once a practice driven solely by individuals hopping on the "cool" factor of a FitBit, is now moving into the realm of employer- driven incentive as part of their health and wellness programs. Research has calculated a clear ROI on those who use wearables vs. those who do not. In fact, as part of a study conducted by Springbuk, employees using wearable technology cost $1,000 less on average for a company than those who didn't. 

Undoubtedly, wearables are ideal for tracking and monitoring ongoing health and daily fitness activities. In fact, many companies are already boasting they can achieve this (you may have heard about Apple's recent announcement of a patent for a device that can gather and process electrocardiographic measurements; or perhaps you've heard of wearable pregnancy trackers). Wearable devices, along with mobile health apps, have made health data collection extremely convenient because they integrate with patients’ daily activities and reflect that activity in a quantifiable way. The information that can be collected from patients can play a critical role in how the world of medical advancement will look in the future, with wearables allowing both patients and care givers to measure a variety of indicators and generate feedback on anything from everyday health to specific markers for disease.

This can also aid in medical research; in effect, future generations can benefit from information gathered directly from users today. Healthcare professionals can gain insight into how diseases progress, which treatments are effective, how symptoms improve with certain treatments, etc. The availability and capability of the data that can be collected is mind numbing if you stop to think about it all.

Bridging the Gap

However, just because the technology is here doesn't mean there aren't other issues or obstacles that can stonewall the real-world integration of these technologies to the Electronic Health Record, such as:

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Why Wearables Are Important and What To Expect

 

Fitbits...Jawbones...Garmin...Samsung... these are all examples of wearables designed to track our health and activity levels, as well as alert and remind us to do stuff. From smart watches to smart glasses, wearable technology makes up a burgeoning market today: that of IoT (Internet of Things) personal devices. You wear these devices on your body -- most notably your wrist -- to get up to the second updates on everything to do with your health, from heart rate to steps taken.

Wearables represent a critical transformation in the world of technology that is breaking through the barriers of simple computer screens and utilizing technology that you can put on in the morning when you're getting dressed. No cumbersome laptops, no annoying connections to charging cords, and best of all -- they're light weight -- not much heavier than a normal watch. These devices are part of a large money-making opportunity for technology companies, with the sale of wearables slated to increase from 275 million units in 2016 to 477 million units in 2020 -- a $61.7 billion revenue opportunity, according to Gartner.

What to Expect in the Near Future

There are many new types of wearables on the horizon for 2017, ranging from biometric authentication and mobile health monitoring to virtual personal assistants (VPAs) and smart coaching. Here are just a few more examples of what's coming to store shelves in the next two years:

  • Energy-boosting using harvesting
  • Embedded security
  • Conformal electronics
  • Virtual and augmented reality
  • Accurate motion recognition
  • Wearable processors

What Types of Technology to Look For

Because this is such a competitive market, technology providers are looking for ways to stand out. There are many ways they can achieve that in order to boost the user experience and make the most impact in a business sense. One area is in battery life. Right now, this is a concern among wearables users. If battery life can be extended to ensure the user has a superior, hassle-free experience, this could be a game changer in the IoT arena. Another area of improvement is security. With data breaches in the news nearly every day, security is understandably a big concern for users. Decreasing the possibility for confidential data exposure is something many technology provides are implementing in their new devices.

Of course, improvements on design are always an area of focus. Smart watches are the most popular form of wearables right now, but the intention is to move into less obvious forms such as bio patches and electronic skin. As mentioned above, the ability to immerse the user in the technology through augmented reality and virtual reality will also be an important factor. Hand in hand with that is the ability to incorporate object and movement tracking in an effort to boost sensor accuracy.

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Leadership Endures: CEOs Come and Go

 

The CEO of a company has historically been the driving force in overall strategy and vision. Same goes for all types of leadership, from CIOs to CFOs...all play an important role in advancing a company forward. The key here is "forward." While the person in this position is important for a particular point in time, this role is static -- a snapshot, if you will, of an organization's success or failure at a fixed point in time. What's most important is enduring business performance that stems from leadership culture as well as deliberate, well-thought-out development of leadership at every level.

The CEO Strategy

No one's doubting the CEO's role. However, research shows that the level of a particular company's maturity in their leadership development has a far greater influence on their long-term performance than anything else, including individuals who fill the role of CEO, CFO or even CIO. So how do strong companies with an eye on the future choose CIOs, not just for their individual skill sets, but who will advance the company culture of success to endure in the future long after they're gone?

  • They link leadership strategy to business strategy.
  • They make sure their leaders are aligned, coached, and trained in the company vision.
  • They build leadership development programs and select professionals based on their ability to drive the company's strategy.
  • They incorporate leadership qualities into the corporate culture at all levels: managers, supervisors, etc.
  • They develop leaders from the bottom up.
  • They invest a lot of money in leadership development through training, seminars and workshops.
  • They create their own unique leadership model based on research, rather than hire a consultant or adopt an existing model.

Leadership that endures is built right into the very core of a company. That way, when a CEO leaves and a new one takes over, the strategy is already lined up, waiting for continued implementation. Of course, every leader brings his or her own unique spins to the strategy, but the bones should be solid and built to last the test of time. CEOs are there to adopt the leadership culture, make changes as needed, and weed out areas of complacency. Their job is to be the catalyst behind a culture of working as one to perpetuate the goals of the organization. That means fostering teamwork and holding people accountable no matter which level they happen to be at.


Leadership and Technology

Technology is one important sub-set of a company's success. Without proper management across the board and over time, it can be difficult to drive effective change that lasts. When it comes specifically to CIO leadership as it pertains to technology to drive a company forward, the same principle applies. Strategies that ensure enduring long-term performance despite who's sitting in the CIO seat include:

  • Clear definitions of requirements
  • Consultation with all team members on goals
  • Creation of specific and measurable goals
  • Regular tracking of progress

CIO recommends using the SMART acronym when setting goals for the long term designed to transcend individual leaders:

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Population Health vs. Public Health: The rising significance of Population Health

 

Amidst growing concern over the health of the population as a whole, a shift is underway to focus less on individual care and more on managing the population's health. First, let's define what population health is. The term population health first emerged in 2003 after David Kindig and Greg Stoddart defined it as “the health outcome of a group of individuals, including the distribution of such outcomes within the group,” according to HealthcareITNews. Population health refers to the health incomes of a group of individuals, which can be divided not only according to geographic ties such as communities and countries, but also on a smaller scale as well, such as employees, prisoners, disabled people, and ethnic groups.

Population Health Importance

Policy makers are looking to the importance of the population's overall health as it regards to the distribution of health. Let's put it this way: marks for overall health could be very high IF most of the population is healthy, which underscores the fact that a small minority is less healthy in an effort to drastically reduce that gap. Many factors can influence health, from an individual's behavior and genetics to social and physical environments. Medical care systems also play a large role. Population health outcomes rely on the impacts of these factors as a whole.

Now what about public health? This is defined as the efforts of state and local public health departments to treat individual health through prevention of epidemics, the containment of environmental hazards and the encouragement of healthy behaviors. Public health encompasses what we do as a society to assure people in that society can be healthy. However, a gap exists here that does not account for major population health determinants like health care, education, and income, which are traditionally outside the scope of public health authority and responsibility, says Improving Population Health.

Problem is, with the traditional model, the health outcomes of a group of individuals, including the distribution of such outcomes within the group, are largely ignored. That's where population health comes in, to focus on the interrelated conditions influencing health populations over the course of lifetimes where systematic variations and patterns are taken into account in order to create policies that improve the well-being of populations over time.

A Fundamental Shift in Healthcare

That being said, there is certainly an overlap of sorts where population health and public health meet in the middle, combining forces of population health activities within general practices, public health activities with the community, and leadership efforts in policy development. The goal of population health is to broaden the responsibility of policy makers to think outside the box rather than simply focus on a single sector or for advocacy groups to single out a specific disease. With the average American living much longer thanks to improved health care and healthy awareness initiatives, it becomes more important than ever to identify population health trends that will ensure the well being of large groups of people across various demographic, social and community ties.

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Bringing Back the Art of Customer Service

 

Some say customer service has gone the way of the do-do bird. For many it's a lost concept, something that's been buried over time in favor of the bottom line. But it says it all right there in the title: customer service. It means serving the customer, but it should mean so much more than that. As the leader of your company, you may have your neck on the line when it comes to cold hard profits. After all, you have a boss to answer to and he has a boss to answer to, and so on. Healthy positive earnings are rewarded, not necessarily the customer experience.

While you may have a fancy website, chat features, or even a robust e-commerce store, there's so much more sandwiched in between the lines when it comes to truly understanding what "customer service" means. No, it hasn't gone extinct, but it may be on the endangered species list. Something's missing, that extra service with a smile, offering convenience to clients, going the extra mile to ensure someone is happy with their experience...that's where so many companies fall short these days. It's time to bring back the art of customer service.

At the Heart of It...

You can have the most streamlined services in the world or the best product...you can have the best CEOs in charge of your company or top of the line leadership teams converging in the conference room once a day to come up with innovative ideas. But customer service doesn't happen in the boardroom or on a memo. It happens out there, with the people who are buying into your products and services. Customer service is more than just a phone number, more than specials and coupons. At the heart of customer service? People who care about the end result. Period. Who's there to pick up the phone? Who's there to solve a problem? Are there live people your clients and customers can speak to about an issue or do they get bounced around a virtual black hole until they're finally dumped off to someone who doesn't necessarily know how to help?

Just think about the quality of customer service in your personal life. Feeling valued is what makes people connect with a company. If you can't achieve that, you won't see repeat customers. Before you go thinking that a healthy bottom line means you automatically have great customer service, think again. Some of the wealthiest companies in the world have sub-par customer service, but this doesn't necessarily make them great from a customer perspective.


A Simple Principle

It's a simple principle: happy people come back to you, while unhappy people go elsewhere. Worse than that, they tell anyone who will listen about their awful experience. In fact, the Houston Chronicle says those who have bad customer service experiences tell between nine and 20 people, while people who have a good experience only tell between two and three people. Can you afford those kinds of repercussions?

Do one thing and do it right: make the customer feel they matter and that's half the battle. Following through on that is also important, but that's a story for another day.

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Implementing a Successful Organizational Transformation

 

No one always likes change, but change is a necessary catalyst to improve the fundamentals of any organization. Transformation requires strong, authentic leadership in order to be successful; if not, failure is a very real possibility. CIO.com says that in many transformation programs, sufficient checks and balances exist so that failure does not readily occur; however, if not managed well, transformation programs can be delivered late, over-budget and far off the track of the original vision. Statistics show that less than 40 percent of transformation programs are successful, due to a disconnect that exists in the goals of such programs and the reality of resources that can be devoted to it (time, money, personnel, etc.).


Implementing a Transformation Office

That's where the implementation of a Transformation Management Office (TMO) comes in. Someone has to be at the helm of the operation who not only recognizes the inherent challenges that come with implementing enterprise transformation and the work that must be done to achieve it, but who also can guarantee streamlined, spot-on execution at just the right pace with all eyes on the finish line. Combining strategy with clear-cut goals for implementation is critical for the TMO.


What Does a TMO Do?

This part of an organization is the crux of any successful transformation, with the central duty being to implement the complex task of adding value and accountability to the process. In general, the TMO will:

  • Lead the charge in coming up with creative, workable ideas designed to fuel the transformation effort and ensure it has the steam to move forward.
  • Offer a simple yet detailed approach to the process so executives and other key personnel can take those ideas and run with them.
  • Analyze how the transformation will take place and align with corporate vision.
  • Ensure the program has clear objectives.
  • Utilizes a streamlined operating model where efficiency and cost effectiveness take center stage.

The bottom line is, organizational transformation is disruptive. It's uncomfortable for many, and it takes time. That's why a TMO must be brought on board to concentrate on the specific tasks involved in orchestrating this endeavor, following it through to its completion despite such roadblocks. Putting this task on front-line staff and executives too entrenched in the organization already is a recipe for disaster. This is why a traditional project management office (PMO) is not a good choice to lead such an initiative. They deal with administration and compliance on a regular basis, and therefore would not be a good fit for the challenges that are part and parcel of a large transformation initiative.

The difference between success and failure of an organizational transformation often comes down to action. Your TMO needs to walk a fine line between strategy and clear objectives on one side but also implementation and action on the other. Anyone can sit in a boardroom and contemplate goals. It takes a strong leadership team to take those talking points and apply them in a value-driven way for success. Which side of the line will you be on?

 
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How to Run an Effective Meeting

 

We've all been there: showed up to a meeting at work at the suggested time, only to be met with the blank stares of a few other employees waiting around a table with some stale doughnuts in the center. The boss shows up five minutes late in a tizzy with his coffee and a bunch of loose papers. He talks at you, you listen and don't ad anything because you just want to get out of there, the meeting convenes and everyone goes on his or her way. Sound productive? Nope.

Effective Meetings

Sadly, though, this is an all-too-real example of how meetings go in the workplace. Mandatory meetings that no one wants to attend or participate in can be very draining not only on the employees but on the boss as well. Such meetings take away from real productivity, interrupting thought processes and causing a gap in the day that could otherwise be spent better solo. However, when meetings have real purpose and are handle effectively, the results can be positive, engaging and worthwhile.


So, as the leader or meeting organizer, how can you run a more effective meeting that everyone will show up to, ready to listen and participate? In general, it's a good idea to prepare a standard agenda template to help people come prepared, stay on task, and document action items.


Establish Clear Objectives

Send out an email to participants 24 hours in advance. Don't just list the time and location of the meeting; give it a specific and defined purpose with clear objectives that spell out exactly what you hope to accomplish, says Forbes. Vague meetings are not a good use of time. Encourage your team members to come prepared to discuss the issue. This puts control in their hands so they feel part of the solution. 


Invite the Core Group

No one likes to be invited to a meeting, disrupting their busy day, if they're not integral to the matter at hand. Invite only the people who have to be there, who can offer insight into the problem and come up with a solution. Don't invite those who are not qualified to addressed the issue or who lack the skills to be of any real assistance. Relevancy is key here, or else you're wasting people's time.

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How CIOs Can Demonstrate the Value of IT

 

CIOs have an inherent duty to demonstrate the value of their departments, and this is never more true than with IT. It's the same across other platforms of a business, from sales to finance to operations. With technology becoming more and more commoditized, companies are measuring the value of their IT departments, and thus services, in regards to the preservation of business value, creating benchmarks as a result of those outcomes, points out CIO. NO matter what department you're talking about, the same principles of revenue generation and top-notch operations are used to not only evaluate but also prioritize and measure various projects to boost shareholder value.


The IT department in any given company is an important cog in the output machine. Take a mobile sales platform for a healthcare EMR system, for example. If something fails at the IT level, the whole system gets hung up, resulting in the possibility of a patient not gaining access to the medication they need to be healthy. It's too easy to imagine a bunch of IT pros sitting in a back room somewhere far removed from the daily operations of a business. Not so. They have just as much impact on the organization's failure or success as anyone else.


Flexibility

Being flexible in an ever-demanding and complex environment is an important facet of an IT department, one that can make or break the operational capacity of an organization. As such, IT is required to provide more service and solutions above and beyond just "keeping the lights on." In fact, IT and its partnership with business balance both past and present collaborations to determine future successes. Because IT is most useful when projects are delivered successfully to the end consumer, its value is dependent on persuading management to measure positive value-added contributions as well as maintain a steady presence -- even despite such a complex environment. 


Business Capability

Much more than a technological-minded organism, IT offers a great value to the business capabilities of a given company, not just in the area of technology capability and contributions. IT as a cohesive unit can provide valuable input on business decisions, leading to solutions that benefit the company as a whole. So what can the CIO and IT do together to demonstrate effectiveness to the rest of the organization?

Business operates on a principle of "what's in it for me?" -- after all, this is how competition thrives. Therefore, IT needs to:

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Developing a Customer Experience Strategy

 

A positive customer experience is the Holy Grail of all companies striving to connect with their intended audience and build loyalty. In fact, the 2016 Digital Marketing Trends Report polled companies on the single most exciting opportunity for their organization this year -- "customer experience" emerged as the top answer for the third year in a row. This ranked higher than even content marketing, mobile, and social!


Positive Experiences Breed Loyalty


Known as CX for short, customer experience involves interactions between a customer and an organization throughout the life span of the business relationship, spanning from discovery and cultivation to purchases and service. Customer experience is a big piece of the puzzle when it comes to the broader segment called Customer Relationship Management, or CRM. Bottom line is, the more positive experiences a customer has with a particular business, the more likely they are to become a repeat and loyal customer. After all, it's a no-brainer: treat your customer poorly and you won't get them to come back. Treat them well, and not only will THEY come back, they'll tell their FRIENDS about you as well. Double win. So how do you get there?


Know Your Customers

The first step is to understand who your customers are and develop customer support teams who can connect and empathize with what your customers are going through, what they want, and what their ultimate goals are. This involves developing personas that encompass each kind of customer your business likely comes into contact with. For example, if you own a technology company, you may find that one major type of customer is a Millennial, who by definition is tech savvy, can largely teach themselves processes and protocols, and doesn't need much in the way of guidance. You may have another type of customer, perhaps an older adult, who isn't as tech savvy and needs clear, concise directions to follow every step of the way. Knowing your customers' needs is the first step to giving them what they want.


Connect With Your Customers

Fostering an emotional connection with your customers is key in finding common ground from which you can build a lifetime of loyalty. Research shows that more than 50 percent of a customer's experience is based on emotion -- and that emotion often drives their purchasing decisions. Loyalty develops when customers feel emotionally attached to the company they are doing business with. They like the feeling of being heard, being respected and being valued. In fact, studies show that companies that put that emotional connection first tend to outperform their competitors in sales by about 85 percent, with emotionally engaged customers more likely to recommend your product or service to a friend, more likely to re-purchase that same product or service themselves, and much less likely to shop around the next time they need that product or service.


Get Real-Time Customer Feedback

In order to know how your customers are feeling at any given moment, it's necessary to get a snapshot of their satisfaction. Customer engagement in real time is crucial towards this end. You can do this in several ways, from post-interaction surveys and emails to phone calls and social media interaction. Garnering insightful feedback is a critical part of the customer engagement process.

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Creating Highly Effective Teams

 

When you think of a team, you think of many different people working together to form a focused cohesive unit. Whether on the ball field on in the board room, teams are an integral component to success. And while individual performance does impact the outcome of the team's efforts, no one person should be greater than the sum of all parts. In a perfect world, this makes sense. In the real world, however, a lot of work has to go on behind the scenes to be the manager of such a well-oiled team. Personal agendas, misguided focus, and just plain laziness often get in the way that can derail the group and prevent it from reaching its goals.

That's why a leader is needed to help hone and create an effective team through a variety of approaches, from clear communication to engagement. Let's take a look at some of those in more detail.


Engage Your Team

As leader, your job is to guide your employees in their overall mission, then step back and let them mature as a solid entity as they take on new and expansive roles and responsibilities. Giving each person his own responsibility and vision empowers individuals, which benefits the team as a whole. Your employees crave the feeling of being valued and challenged, and they are eager to be trusted with the freedom to explore and learn while on the job. A few things you can do:

 

  • Detect and encourage the most positive capabilities in each person.
  • Stop micromanaging and start empowering teammates to discover their full potential. Micromanagement leads to disengagement.
  • Stage them in a position of influence.
  • Share your successes while making them feel an integral part of that accomplishment.
  • Ditch the mind games and be consistent with your approach and style. Have your employees' backs.


Stay Connected

One big reason teams fall apart and lose focus is that they feel disconnected from each other. Fortunately, it's easier than ever to keep people connected, via internal social networks and video conferencing solutions, so team members can get a better sense of how their individual contributions impact their team and the organization as a whole, says Forbes. That's why an investment by your company in these technologies is crucial in an effort to offer flexible work environments that further foster employee engagement.

Know Each Team Member's Strengths

An added benefit of the above-mentioned technology is that managers and leaders can more readily keep their fingers on the pulse of the organization in an effort to stay on top of what motivates and inspires employees. However, all the technology in the world won't help you really get to know what makes each person on the team tick. That comes from one-on-one observance, open collaboration, and a healthy rapport between yourself and each team member. 

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What is True Leadership?

 

Integrity...credibility...respect...these are just a few qualities of a true leader. Anyone can be in a position of leadership, whether at work, school or peer group, but this isn't just a title, lip service or a delegation. It has to come from within. True leaders know who they are and what they stand for; they know their values and the rules they will abide by; and they know and communicate their values openly with those they lead, creating an atmosphere of certainty and trust, says Forbes.

True Leader

A true leader also:

  • Lives the values they profess to believe
  • Leads by example
  • Works side by side those they lead in order to get to know and care about them
  • Inspires their team
  • Listens without being condescending
  • Is willing to hear what others have to say without judgment
  • Is patient and genuine in their thoughts
  • Communicates openly and often
  • Disciplines with a desire to help others improve rather than from a place of anger
  • Gives feedback in a respectful way
  • Doesn't use sarcasm to communicate; this makes others feel uncertain or belittled

True leaders never back down from a challenge. Yes, everyone has to pick their battles, but when their instincts tell them something is or isn't right, they’ll defend their position succinctly and thoroughly. True leaders also have empathy. That's because they're genuine and sincere, allowing them to understand innately what another is going through because they've been there themselves. This stems from being true to oneself. Not everyone has empathy just like not everyone has respect. It has to be earned.

Thought Leaders

People also ask me, "What is a thought leader?"  A thought leader is an informed opinion leader who is the top resource in their field of expertise. They are trusted leaders who inspire people with innovative and unique ideas; but they don't just talk about it -- they turn those ideas into reality. It's actually a big part of content marketing where you can convey your talent, experience and passion about what you do. Answering questions your readers need to know doesn't stem from a fancy degree. It relies on a differentiated point of view that rests with being an authority in your industry. 

Thought leaders don't just talk the talk -- they actually inspire change in meaningful ways and encourage others to join their efforts through evolutionary advancements in their fields. Yes, they encourage others to be open to new ways of thinking, but they also create the map by which people can achieve it. This set of best practices creates a foundation for others to build on.

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How to Create an Innovative Workplace

 

Fostering a culture of innovation begins and ends with an open mind about change. In order to promote an innovative workplace, no matter what the sector, there should be a continual exchange of ideas to result in the right balance for your company. Yes, you need creativity at the forefront of it all, but this isn't something that can be forced. However, positioning your firm to achieve a successful approach to innovation takes a few key motivators, from flexibility in the work environment to hiring team members for a vision that aligns with yours. Let's take a look at some of the best ways to foster an innovative workplace.


Building a Creative Mindset

This all starts from the ground up with the people you decide to bring on board to take this journey with you. The wrong employees can prove to be toxic to your overall vision of creativity, change and flexibility in the work environment. It doesn't mean you have to only hire people who agree with you all the time; it's more than that. You want to encourage different perspectives by hiring people who are passionate about what they do, with the flexibility to spur on productivity without being hampered by rigid thoughts, ideas or scheduling parameters, says Forbes



Here are some tips to achieving that sought-after creativity:

  • Give employees incentives to care and thus share your company vision
  • Involve your employees in the process, listening to their ideas and getting them pumped about a new project, company direction, etc.
  • Brainstorm to help new ideas emerge
  • Broaden perspectives and encourage change through practices like short-term job swaps
  • Encourage trying new things, tweaking them to make them fit, discarding them or embracing them as a result
  • Avoid penalizing those whose ideas don't end up working out
  • Reward and encourage the flow of ideas and new thoughts

 

Does Technology=Innovation?

There's no denying technology is a big piece of the innovation puzzle. After all, how can you expect to compete in today's global market if you're not on board with the latest technology? Innovation often goes hand in hand with technology, but it doesn't have to. In fact, you can be innovative at little or no cost. Innovation, at its very core, is something more than that. Lou Gerstner, former CEO of IBM, put it best in Who Says Elephants Can’t Dance: "In the end, an organization is nothing more than the collective capacity of its people to create value." You can have all the strategy, marketing, technology and financial management skills in the world, and although all those things will help get you on the path to success, it may not necessarily keep you there. Bottom line is, you won't get far if innovation, flexibility, and creativity aren't ingrained in the company's soul.

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Successful Leaders Know How to Manage Their Time

 

Maximizing time is a one of the keys to success for busy leaders. For those who are struggling with time-management, here are some tips for time-management effectiveness:

Utilize Transition Times

If you’re like most people, there’s a lot of down time in your life that you could be using, but aren’t. This time might refer to when you’re waiting at the doctor’s office, taking the subway into work, or even waiting for water for your tea to boil. Maximize this wasted time by using it to make lists, prioritize your daily activities, send emails, or make the call that you’ve been putting off.


Make a Priority List

Successful leaders not only know what they have to do in a day, but they also know how to prioritize those items. Make two lists: one of all the things you have to do in a day or week, and one of all of the to-do items that are most important to you. Then, set up a time-management plan that prioritizes the things that are most important to you. Once these are scheduled, fill in free time with the other things to be accomplished.


Delegate Tasks

Most leaders get to where they are by being Type-A personalities that want to do it all. And while being a go-getter certainly helps you get farther in life, learning when to delegate and disperse tasks out is also a key part of time-management. For more menial tasks that don’t require your expertise, allow someone else to get it done for you. Whether it’s answering emails or putting together the menu for your upcoming fundraiser, you don’t need to—nor should you—do it all.


Focus on the Short-term


Sure, long-term goals for yourself, your business, and your family are all important. But in order to reach those long-term goals, you’ll need to establish some short-term ones, too. Setting short-term goals allows you to focus your time specifically on these, maximizing every spare second. Achieving small goals on a daily basis will help you move you towards the direction of reaching your bigger goals.

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This Day is Special to Me

 

All business and politics aside, I want to share why this day is special to me.  I don't want to start writing and this be just another cliché.  I wholeheartedly mean it when I say, "Never forget; remember them this Memorial Day".  Yes, you hear it all the time, "It's not national BBQ day. Remember the fallen". I've heard it all my life. You've heard it so much it seems something that you just say and then carry on with your business without a second thought.  I admit that's how little I reflected upon this day in my younger years. Being untouched by war or the loss of a loved one can leave you unappreciative of the meaning of this day.

My basic principles

Being raised in a large family with patriotic values where both your grandfathers' served in WWII and your father and uncles all served during Vietnam, instilled the meaning of this day in me. However, the true value of this day didn't really hit me until years later. Like many of my relatives that served before me, I enlisted in the United States Marine Corps right out of high school. I set out to make my mark in this big world.  And that's just what I did. Nearly a dozen countries later and many great life-changing experiences, I had the honor and pleasure to meet one of the greatest people that touched my life.  His name was Melvin Blazer.

I first met Blazer after our Far East tour in 1989. He was a Private First Class when he joined our unit, 1st Battalion, 5th Marines (1/5).  This was a time where a lot of the older "salty" Marines were transitioning out of the unit or out of the Marine Corps altogether.  What immediately attracted me to Blazer is his genuineness and his big grin. He was a couple years senior to most of us at his rank, but showed much maturity and certainty that I hadn't seen in a non-NCO before. Moreover, his ability to bring people together in fun and amusing conversation.  There was never a time I can remember Blazer to be down, negative, or complain about anything.  That's why I think everybody got along with him and always wanted him on their team.  This was especially true when we were deployed to the Gulf the first time during Desert Shield and Desert Storm. He had a way to keep the morale up and lead even though he wasn't an E-4 yet.

Several years passed, many of us left the Corps to move onto the next chapter in our lives.  Blazer decided he was going to make a career of the service, and stayed in the Corps. He moved from duty station to duty station, advancing in his career, including spending time as a recruiter in his home state of Oklahoma.  While few of us stayed in touch with each other, we only heard that Blazer was still making a life in the military.

Ton of bricks

It was Christmas 2004, I can vividly recall reminiscing about the "good ole days" in the Corps.  Listening to Van Morrison's "Sweet Thing", I was scanning my service pictures for a website project I was working on. As I paused and thought about all the great guys I served with - where were they now? My mind started to think about those that may still be in the service. God, I hope they are not deployed in Iraq or Afghanistan. Then I thought about Blazer. Could he be deployed? Is he stateside? It had been a few years since I last heard he was on recruiting duty.  To this day, I don't know what drew me to look up his name, but there was a site of fallen American servicemen that I frequented.  As I typed in Blazer's name in the search box, I became hesitant and uneasy.  I briefly closed my eyes and hit enter on the keyboard. As I opened my eyes, there he was...Melvin Blazer, 38 of Moore, Oklahoma.  It felt like somebody punched me right in the gut.  I sank to the floor.  The hurt was strong, as strong as the bond was...even 12 years later.

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CIOs - Let's Break Through the IT Cost Center Paradigm!

 

Here we go again — IT is starting off the new year in a hole that we've dug ourselves into. Check out these current headlines:

Why Your Company's Next CEO is Not Your Current CIO, Forbes, February, 2015.
" IT is still perceived as a cost center and the CIO as the Chief Infrastructure Officer."

Better Pharma CMO and CIO Collaboration Will Advance the Digital Revolution, Accenture Study, March, 2015.
"Two-thirds (67%) of the CMO respondents do not view IT as a strategic partner." 

The Top 10 Strategic CIO Issues for 2015, Forbes, February, 2015.
"Transform the IT organization and reputation from no to yes, from SLAs to revenue growth, from obstacle to accelerator, from passive to opportunistic...For too long, CIOs and their IT organizations have earned the unflattering reputation of being Doctor No."

CIOs Combat the Old "IT-as-a-Cost-Center" Perception, Wall Street Journal, February 2015.
"The IT-as-a-Cost-Center perception remains widespread, threatening to deny CIOs an opportunity to help drive strategy. New McKinsey & Co. research found only about one-third of executives said their CIOs are very involved in shaping the overall business strategies and goals of the company."

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My First Blog

 

Welcome to my first blog!  If you've read my bio, resume, or seen some of the other content on my site, you now have a better idea of who I am, hopefully.

As a busy Healthcare Executive and Chief Information Officer, I do have some time to do get involved in projects and activities outside of work.  Currently, I sit on two boards. The first is a successful start up company in the food industry, and I also serve as a board member on the HITECH Advisory Board at Johnson County Community College.

As a father of three brilliant young adults, I coach and encourage my kids around their work and college lives.  Coincidentally, my kids are also involved in technology and healthcare.

I do stay current in technology and tinker with new gadgets. Most notably web, digital, and security technologies (this website was built by me!).

Of course one must stay well balanced in a busy life.  I exercise regularly, and am currently pursuing my 3rd Degree Black belt in Taekwondo and 1st Degree Black belt in Hapkido.  Time permitting, I continue to advance my status as a national/international certified USAT referee.

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