Divergent CIO

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Why Face-to-Face Interaction and Communication are so Important

 

A colleague of mine recently shared an experience she had at her doctor's office. When she walked up to the window to check in, the young receptionist motioned with her finger pointing to the iPad on the counter and said, "please check in here," without taking her eyes off her cell phone. My colleague began asking her a couple of questions about the check-in process and the young gal remained fixated on her cell phone without once making eye contact during the verbal exchange.

Today's generation is socially challenged with the constant distraction of electronic devices and social media dominating our everyday lives. Does the convenience and pervasiveness of technology excuse poor basic human behavior? Certainly not. So how can we be more thoughtful and courteous to those around us?

Critical Social Skills Component

Face-to-face communication is an integral piece of the social skills puzzle. It's time to get back to basics with clear and precise communication -- something that has been lost little by little as technology such as smart phones, texting and email have permeated today's society. There's a lot you can glean from looking someone in the eyes, and a lot that can be missed if you don't. There's a personal connection there that you just can't get over the phone, via text or even FaceTime. It's so personal, in fact, that many of today's young people shy away from such an intimate display of human interaction.

Your clothing, hair accessories, posture and gestures can all convey a deep meaning, but it's your eyes that send messages as well, and failure to maintain solid eye contact with an associate, client or boss can prevent you from building critical business relationships, says Inc. Eye contact cues are subtle, to be sure, but they can make all the difference when trying to read the other party's emotions, from approval to disdain to any other emotion on the spectrum that can't be determined from an email.

A business venture or collaboration, such as negotiating a merger or even asking your boss for a raise, can balance precariously on how you handle a face-to-face conversation. You wouldn't ask for that raise with your face in your phone, and you certainly wouldn't negotiate a big business deal or merger over email. That's why the personal connection is crucial for conducting insightful discussions of mutual interest -- something that was just par for the course before the telephone was even invented, points out ToughNickel. The art of conversation has largely been lost, dragging down our social skills in the process.

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